Terms of Service

Last Updated: October 3, 2025

1. Acceptance of Terms

By accessing or using PROPER.legal's services, including our Legal Case Management (LCM) platform and related tools, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

2.1 Our Services

PROPER.legal provides:

• Legal Case Management: Tools for organizing cases, documents, and deadlines
• Document Management: Secure storage and organization of legal documents
• PDF Tools: Document generation, Bates stamping, and exhibit management
• AI Legal Assistant: AI-powered legal research and document analysis
• Template Management: Legal document templates and forms

2.2 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• Some features may be in beta or marked as "coming soon"

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access
• One person or entity per account unless specifically authorized

3.2 Eligibility

• You must be at least 18 years old to use our services
• You must have the legal capacity to enter into binding agreements
• Use must comply with all applicable laws in your jurisdiction

4. Acceptable Use Policy

4.1 Permitted Uses

• Legal case management and document organization
• Professional legal document creation and management
• Research and analysis for legitimate legal purposes
• Collaboration with authorized team members

4.2 Prohibited Uses

You may not use our services to:

• Engage in illegal activities or violate any laws
• Harass, threaten, or harm others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for unauthorized commercial purposes
• Share account credentials with unauthorized parties
• Scrape, harvest, or collect user data without permission

5. User Content and Data

5.1 Your Content

• Ownership: You retain ownership of all content you upload or create
• License to Us: You grant us a limited license to process, store, and display your content to provide our services
• Responsibility: You are responsible for the legality and appropriateness of your content
• Backup: While we maintain backups, you should keep your own copies of important data

5.2 Prohibited Content

You may not upload content that:

• Violates any laws or regulations
• Infringes on intellectual property rights
• Contains malware or malicious code
• Is defamatory, threatening, or harassing
• Violates privacy rights of others

6. Payment Terms

6.1 Subscription Plans

• Various subscription plans are available with different features and limits
• Pricing is clearly displayed and subject to change with notice
• Free trial periods may be offered for new users
• Educational and non-profit discounts may be available upon verification

6.2 Billing and Payment

• Billing Cycle: Subscriptions are billed monthly or annually as selected
• Payment Methods: We accept major credit cards and other approved payment methods
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Failed Payments: Service may be suspended for non-payment after reasonable notice
• Taxes: Prices exclude applicable taxes, which will be added at checkout

6.3 Refunds and Cancellation

• Cancellation: You may cancel your subscription at any time
• Prorated Refunds: Unused portions of annual subscriptions may be refunded at our discretion
• 30-Day Money-Back: New subscriptions include a 30-day money-back guarantee
• Service Credits: We may provide service credits for significant service interruptions

7. Intellectual Property

7.1 Our Intellectual Property

• Our software, trademarks, and content are protected by intellectual property laws
• You receive a limited, non-exclusive license to use our services
• You may not copy, modify, or distribute our software or content

7.2 User Feedback

• Any feedback or suggestions you provide may be used to improve our services
• You grant us a perpetual, royalty-free license to use such feedback

8. Privacy and Data Protection

• Your use is governed by our Privacy Policy
• We implement industry-standard security measures
• You retain ownership of your data and can export it at any time
• We comply with applicable data protection laws (GDPR, CCPA, etc.)

9. Service Level and Support

9.1 Service Level Targets

• Uptime: We target 99.9% uptime measured monthly
• Response Time: Support tickets are typically responded to within 24-48 hours
• Data Recovery: We maintain regular backups and can restore recent data if needed

9.2 Support Channels

• Email support for all users
• Priority support for premium subscribers
• Knowledge base and documentation
• Community forums (when available)

10. CRITICAL DISCLAIMERS AND LIMITATIONS

10.1 Legal Disclaimers

• Not Legal Advice: We are not a law firm and do not provide legal advice under any circumstances
• No Attorney-Client Privilege: Use of our services does not create any attorney-client relationship or privilege
• AI Tool Limitations: AI features are experimental tools that require human oversight and verification
• User Responsibility: You are solely responsible for compliance with legal, ethical, and professional requirements
• No Warranties: We make no warranties about legal outcomes, document accuracy, or AI-generated content
• Professional Liability: Users assume all professional liability for their use of platform features

10.2 Service Disclaimers

• Services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• Third-party integrations are subject to their own terms and availability
• Beta features may be unstable and are provided without warranties

10.3 Limitation of Liability

• Our liability is limited to the amount you paid for services in the past 12 months
• We are not liable for indirect, consequential, or punitive damages
• Some jurisdictions do not allow liability limitations, so these may not apply to you

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any laws or third-party rights
• Content you upload or share through our services

12. Termination

12.1 Termination by You

• You may terminate your account at any time
• Cancellation takes effect at the end of your current billing period
• You can export your data before termination

12.2 Termination by Us

• We may suspend or terminate accounts for violations of these terms
• We will provide reasonable notice except for serious violations
• You will have opportunity to export data before account deletion

12.3 Effect of Termination

• Your license to use our services ends immediately
• We will delete your data according to our data retention policy
• Provisions that should survive termination will remain in effect

13. Dispute Resolution

13.1 Informal Resolution

• We encourage you to contact us first to resolve any disputes
• Many issues can be resolved through direct communication
• We are committed to fair and reasonable solutions

13.2 Binding Arbitration

• Disputes that cannot be resolved informally will be subject to binding arbitration
• Arbitration will be conducted by a mutually agreed upon arbitrator
• You may opt out of arbitration within 30 days of accepting these terms

14. General Provisions

14.1 Governing Law

These terms are governed by the laws of [State/Country to be specified] without regard to conflict of law principles.

14.2 Changes to Terms

• We may update these terms from time to time
• Material changes will be communicated via email or in-app notice
• Continued use after changes constitutes acceptance
• You may terminate your account if you disagree with changes

14.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in full force and effect.

14.4 Entire Agreement

These terms, along with our Privacy Policy, constitute the entire agreement between you and Proper Legal.

15. Contact Information

Questions about these Terms of Service? Contact us:

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By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.